I have the same open mold fat bike as theirs but sold by Fyxation. When Fyxation decided I'm not worth their customer service time I emailed Framed and they helped me out even though I don't have one of their bikes.
So I wouldn't hesitate buying from them in the future.
When I was looking for my gravel bike I considered Framed. The price/value can't be beat as far as I'm concerned. If they made it in a big enough size for me, I would have undoubtedly bought it. I ended up with the Raleigh Roker, which I'm perfectly happy with. I haven't actually ridden one, but I examined one in a local shop. They're nice, and their build options look good.
